TERMS & CONDITIONS

About Us

"The Fantastic World of the Portuguese Sardine" is a brand belonging to the O Valor do Tempo Group, which is a holding of "Fábrica de Conservas da Murtosa, Lda.", a company registered in the Murtosa Commercial Registry Office as number 500105529, with its dual headquarters in the Bunheiro Industrial Zone, 3870-909 Murtosa, Portugal, and Comur Corp. with its headquarters at 333 Earle Ovington BLVD STE 901, Uniondale NY 11553, USA, Employer Identification Number: 93-1746278.

Products

The products may be purchased online via the www.portuguesesardine.com website while potentially subject to limitations in terms of quantity and refund and exchange policy restrictions. The pictures shown provide the best representation of the products available in the store. However, it is not possible to guarantee that the colour of the product as appearing on your computer, tablet or smartphone device depicts the actual colour of the product. The O Valor do Tempo Group reserves the right to make changes or corrections to the published information without any pre-notification or warning.

Payments

All the payments made via www.portuguesesardine.com are safe and secure. All transactions are made in euros when undertaken with Fábrica de Conservas da Murtosa, Lda and in dollars in the case of Comur Corp. We accept payment via Paypal, Visa, American Express and Mastercard. Bank transfer is an option only available in Portugal and payment by wiretransfer is an option exclusive to the United States of America. Should the proof of payment not be sent within a period of 6 working days following the purchase, the order will be cancelled. The client credit card data will not be used for any purpose other than verification of the means of payment, invoicing and payment management or, in any such case, to manage complaints and disputes. In this case, data processing is undertaken by the bank providing the services inherent to the management of online payments and the issuer of the credit card serving to validate the order.

Contacts

For any information about the products or services, any specific information about a purchase or any other such subject, please contact us by email at email@portuguesesardine.com or by telephone +351 211 349 044. In accordance with Article 3 of Decree Law no. 59/2021, of 14 July, contacts established via our telephone lines incur the cost of a call to the national mobile phone networks.

Terms of Confidentiality

The utilisation of this website automatically attributes the state of User and implies the full and unconditional acceptance of all that is stipulated in the Terms and Conditions in accordance with the version in effect at the time of accessing the website. If you do not fully agree with any particular condition established therein, you should neither access nor use the website. In consulting, using or downloading content, you are committing to respecting the terms established in this document. Users may access the website without any need for specific registration. However, some of the website’s functions may be dependent on completing such registration. Your personal data shall only be handled by O Valor do Tempo Group and may be communicated to other Group companies for the purposes of service provision and at the behest of the legal, fiscal and criminal investigation authorities in order to comply with all legal obligations.

Resolution of online litigation

The alternative resolution of litigation encapsulates the scope for all consumers to obtain the resolution or a ruling on some conflict prior to launching legal court processes. Commonly, this procedure involves the client requesting an impartial third party to intervene as an intermediary between themselves and the retailer that is the object of the complaint. The intermediary may propose a solution, impose a solution on both parties or bring the parties together to negotiate a solution. The alternative resolution of litigation concept may also be referenced by other names: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘consumer litigation commission’. The alternative resolution of litigation option is generally less costly, less formal and far swifter than the judicial option.

In case of consumer litigation, consumers may make recourse to the following specialist alternative resolution of litigation entities:

CNIACC – National Centre for Consumer Conflict Information and Arbitration
https://www.cniacc.pt/pt/

CACCL – Lisbon Centre of Consumer Conflict Arbitration
http://www.centroarbitragemlisboa.pt/

CACCVA – Vale do Ave Centre of Consumer Conflict Arbitration /Court of Arbitration
http://www.triave.pt/

CICAP – Oporto Centre of Consumer Information and Arbitration (Consumer Court of Arbitration)
http://www.cicap.pt/

CIMAAL – Algarve Centre of Consumer Conflict Information, Mediation and Arbitration
http://www.ciab.pt/pt/

CIAB – Centre of Consumer Conflict Information, Mediation and Arbitration (Consumer Court of Arbitration)
http://www.ciab.pt/pt/

CIMPAS – Centre of Insurance Information, Mediation and Ombudsman
https://www.cimpas.pt/

Online Book of Complaints
https://www.livroreclamacoes.pt/inicio

The information contained on this website is entirely the property of the O Valor do Tempo Group. Any downloading, reproduction or re-sending for commercial purposes, whether partial or complete, is strictly prohibited.

The utilisation and consultation of this website specifically prohibits the deployment of any software or application that interferes with its normal functioning. The utilisation of any application, automated mechanism or manual process to monitor or copy the pages you are accessing is also prohibited without the prior consent and written authorisation of the O Valor do Tempo Group.